Billing & Invoicing

• Prepare, review, and issue accurate invoices to customers according to company procedures.
• Ensure all billing records are updated and properly documented in the system.

Payment Monitoring & Follow-Up

• Monitor accounts receivable and track payment statuses.
• Follow up on overdue payments and send reminders to customers.
• Record and reconcile incoming payments into the financial system.
• Respond to customer inquiries regarding billing, payments, and account status via phone, email, or chat.
• Clarify billing issues, resolve discrepancies, and escalate unresolved issues to relevant departments.

Administrative Duties

• Maintain accurate and organized accounting and correspondence records.
• Prepare periodic reports (weekly/monthly) on billing, payments, and receivables.
• Coordinate with finance, sales, and operations teams when necessary to reconcile data and resolve issues.