Administrative Assistant

Job description

-Responsible for daily administrative tasks to ensure smooth business operation.

-To maintain and upkeep proper filing and documentation.

-Serve as the first point of contact for customers seeking technical assistance over the phone or email

-Direct unresolved issues to the next level of support personnel

-Follow-up and update customer status and information

-Pass on any feedback or suggestions by customers to the appropriate internal team

-To perform ad-hoc tasks as and when required.

-Giving operation support to business operation and sales team department.

-Monitor and maintain office supplies inventory.

-To coordinate of training activities, registrations and updating of training records.

-In charge of training claims submission and correspondence to HRDF.

-协助日常行政工作

-协助文件归档与资料输入

-柜台总机，访客接待，清洁卫生

-协助回覆客服电话与email

-协助解决客户在软体使用上的疑问

-追踪与更新客户状态

-转交客户的回馈与建议给相关内部部门

-协助业务部门与销售团队

-协助处理临时交办之工作

-协助管理公司相关资产

-庶务杂项採购、请款作业

-协助课程报名请款相关事务与场地安排