ROLE: Native & Non Native Japanese Speaking - Customer Service

NOTE: For Non Native only Malaysian with JLPT N1 or N2 certificate holder

Location: Cyberjaya, Malaysia

Salary: RM 9,000 - RM 10,000 + RM300 (KPI) + Night Shift Allowance RM 300

Project:Travel Project

Language: Japanese

Joining date: 13th April 2026

Work Hour: 5 days work and 2 days off , Rotational Shift.

Headcounts: 4

Education: Diploma & Bachelor Degree

Jobscope: Handle Voice Operation and also chats and email, minimum of 1 year Customer service experience.

Role & Responsibilities:

* Supporting customer service (Inbound calls, email, live chat) For Booking.

* Delivery excellent customer support & services and offering patient assistance at all times.

* Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).

* Deliver customers support & services effectively through active communications.

* Meet and exceed all key performance indicators set by the company and the client.

* Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.

* Abide to De-escalation processes that involving dissatisfied customer.

Benefits:

* 19 Annual Leave

* Career Progression

* AIA Insurance Coverage

* Salary Increment every year

* Visa, Flight Ticket and Hotel accommodation upon arrival