Mandarin Speaking - Customer Service Advisor

Location: Cyberjaya, Malaysia

Total Salary: RM 4,500 + RM 300 KPI Allowance

Project: Travel Account

Language: Simplify Mandarin

Headcounts: 10

Work Hour: Rotational shift (5 days a week, 2 days off)

Joining Date: Immediate Joiner

Education: SPM, Diploma and above

Experience: At least 6 months customer services experience from a BPO company

Primary Job Functions:

The reservation and ticketing team are responsible for ensuring support relating to client, travel agents, and passenger inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email, and chat.

Primary Job Functions:

• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time

Benefits:

• 19 Annual Leave
• Career progression
• AIA insurance coverage
• Salary increment every year