ROLE: Mandarin Speaker- Customer Service Advisor

Location: Cyberjaya Malaysia.

Total Salary: RM 4,300 + RM 300 KPI Allowance

Project: Collection Account (Travel)

Language: Mandarin + B2 English

Headcounts: 10

Work hour: Rotational shift (5 days a week 2 days off)

Joining Date: ASAP

Education: SPM, Diploma and above

Job Summary

This position involves delivering accurate information via email to out partners. It is an exciting opportunity to work with one of the most recognized websites in the worlds and offers you a chance to experience the professional world of partner service. It is also an opportunity to bring your skills to our organization while providing a quality service to out partners and clients.

Responsibilities

* Reaching out to Partners with the overdue payments via phone or email.

* Negotiation of payment whether it is for full amount or partial amount.

* Addressing concern on dispute related to the outstanding invoices.

* Validate proof of payment sent by partners.

* Register Proof of Payment in the Collection Platform

* Investigate on the payments made if it is not reflected on partner's account.

* Allotting the payment on the correct partner's account or invoices and reviewing if the property is eligible to be Open Bookable.

* Assisting Partner related to their account settings.

* Investigate on previous transaction of the Partner related to overuse of credit note.

* Initiate and process Change Payment Method for Properties

* Respond on partner's dispute or question regarding their commission invoice.

* Initiate and process Change Payment Method for Properties

* Assist partner question about their current status (Active, Suspended).

* Inform partner about the status of their payments.

* Help partner to change or update their contract/invoicing details.

* Forward partner email on correct/related department, if needs additional support.

* Responsible for delivering timely accurate partner support.

* Document and track partner problem information accurately.

* Register Proof of Payment in the Collection Platform

* Process Credit Note/Debit Note (Disputes like property have been invoiced (relocation/No Show) and the team recommend deductions on the next invoice)

* Drive partner issue resolution.

* Protect Partner's data.

* Provide feedback to help improve process, policies, tools etc.