Associate Customer Support – Japanese Speaker (JLPT N1 / Native)

We're supporting the hiring of an Associate Customer Support – Japanese Speaker for a leading global technology services company that partners with some of the world's best-known digital and e-commerce brands.

If you're passionate about helping customers, fluent in Japanese, and looking to build an international career in Malaysia, this is an excellent opportunity. Visa sponsorship is available for eligible candidates in Asia.

What you'll do

You'll provide high-quality customer support to Japanese-speaking customers by:

• Handling inbound customer enquiries over the phone and providing timely resolutions
• Delivering excellent customer service while meeting quality and productivity targets
• Escalating priority issues to the appropriate teams when required
• Keeping up to date with process improvements and system updates
• Contributing ideas to improve customer experience and team processes
• Maintaining excellent attendance, punctuality, and schedule adherence
• Supporting additional tasks assigned by your team leader

What we're looking for

• Native Japanese speaker OR JLPT N1 certification (N2 is not accepted)
• Excellent verbal communication and customer service skills in Japanese
• Passion for delivering outstanding customer experiences
• Comfortable handling phone-based customer support
• Willing to work rotational shifts, including afternoon/night shifts (up to 12:00 AM MYT)
• Able to work full-time onsite in Cyberjaya, Malaysia

Education & Experience

Candidates should meet one of the following:

• University graduate (or graduating in 2026): No prior work experience required
• Vocational/College graduate: 4-5 years of relevant customer service experience
• High School graduate: 7-8 years of relevant customer service experience



What's offered

• Visa sponsorship for eligible international candidates
• Opportunity to work with a global technology services leader
• Structured training and career development
• International work environment
• Competitive salary and benefits package