Client Service Associate (Japanese Speakers)
AppsHill Consulting Sdn Bhd
This job is open to Malaysian, Passholder - EP/TEP/PV/DP/RP-T/Others, Foreigner
- Native Japanese and Malaysian is encouraged to apply.
- Proficiency in Japanese language and English (Written / Spoken).
- Able to work on Rotational Shift.
- Client Service Associate is to help support advertisers worldwide through calls, chat, email, and callbacks.
- Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner following the processes.
Suresh Kumar Selvaraju
HR ManagerAppsHill Consulting Sdn Bhd
Active within three days
Posted on 28 Jul 2026
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