Customer Service Representative

• Manage customer inquiries via phone, email, or chat.
• Provide prompt and accurate information to customers regarding products and services.
• Resolve customer complaints and issues in a professional and timely manner.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments to enhance overall customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1–3 years of experience in customer service or a related field.
• Skills and Competencies: Excellent communication skills, both verbal and written.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and adapt to changes.
• Working Conditions: May require working evenings and weekends as needed.