Industry/ Specialization: Banking & Financial Services*

Employment Type: Permanent

Position: Customer Service Officer

Work Location: Jalan Tun Razak, Kuala Lumpur (accessible by MRT)

Working Hours: 5 working days with 2 rest days based on schedule, 9.5 working hours with 1.5 hours breaks, 24/7 rotational day & night shifts including weekends & public holidays

Salary Package: Basic up to RM 3,200-3,650 + RM 350 Fixed Allowance + Night Shift Allowance + Dental/ Optical/ Medical + Bonus + AL

Responsibilities:

● Deliver 24 hour one-stop customer service.

● Ensures highest standard of service delivery on personalized phone services to our customers.

● Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.

● Handling and resolving customer complaints proficiently.

● Displaying a high level of quality and professionalism when dealing with customers.

● Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.

● Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

● Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.

● Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer

● Maintains confidentiality of the Bank’s customers and data.

● Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.

Requirements:

● At least a recognized Diploma with minimum 2 years’ experiences. (SPM/ STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).

● Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

● Fresh graduates are welcome to apply.

● Experience in Call Centre, Banking or Customer Service environment will be an advantage.

● Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

● Possess a pleasant voice & good telephone etiquette.

● Resourceful, proactive, attentive to details and a good team player.

● Possess good communication skills (verbal and written)