• (1). Respond to all questions and concerns from clients across the world via the many channels that are available, such as LiveChat, email, etc.
• (2). Respond to consumer concerns and use a variety of techniques to carry out thorough investigations. Every research or inquiry result is recorded and kept in the appropriate place.
• (3). Communicate with our internal and external teams to address grievances and comments about our platforms, website, and other goods and services.
• (4). To provide superior customer service, be informed on the company's most recent offerings as well as market trends.
• (5). According to the operational escalation matrix, escalate any questions or unresolved issues to the line manager or higher if they cannot be handled within the predetermined process.

Requirements And Benefits For The Position

• (1). SPM, a degree, or a diploma in any relevant discipline.
• (2). At least one year of experience providing customer support in the banking, finance, or fintech industries.
• (3). Excellent written and spoken English and Mandarin skills. Speaking and writing in multiple languages would be advantageous.
• (4). Willing to follow a timetable in order to facilitate operations around-the-clock.