Job Responsibilities

• Competent in handling a range of banking enquiries to successfully support a customer in their banking

needs.

• Handling inbound and outbound (where appropriate) customer interactions.

• Delivering a strong customer experience through each interaction, demonstrating ownership to drive

first call resolution.

• Promotes and encourages the highest level of customer service in every interaction.

• Ability to effectively manage work schedules well, by being ready and available to handle customers’

enquiries efficiently.

Requirement

• Ability to work in a high-volume, fast paced changing environment as required.

• Proficiency with personal computers and basic software packages and specialised applications.

• Excellent communication skills and is polite and friendly at all times.

• Equipped to deal with customer conversations by displaying patience and empathy.

• Ability to follow process and procedures to mitigate risk/errors.

• Must be competent to handle a set of core skills required for the role which includes general banking

and credit card queries.

Salary Range

• Contact Centre Allowance: 200 per month after completed training

• Shift Allowance:

o If shift starts between 3pm-6pm: 300 per month

o If shift starts between 6pm onward: 450 per month

• Mandarin Speaker Allowance: 300 per month

• Mandarin & Cantonese Speaker Allowance: 500 per month

Work days

• 5 days a week (Rotational)

Work hours

• 24/7 (Rotational)