ROLE: Native Korean - Customer Service

Location: Kuala Lumpur Sentral , Malaysia.

Total Salary: RM9,000 - RM 10,000 + RM 300 KPI Allowance

Project: Travel Industry

Language: Korean

Headcounts: 10

Work hour: 8am - 5pm

Joining Date: 29th June 2026

Education: Diploma and above

Experience: at least 1 year Customer Services experiences

Primary Job Functions:

The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Primary Job Functions:

1. Answer incoming calls including email and chat in a timely manner

2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

3. Build sustainable relationships and engage customers by taking the extra mile

4. Keep the customer’s privacy and protect customer information

5. Meet personal/team qualitative and quantitative targets

6. Handle simple to difficult inquiries in a given span of time .

Benefit:

* 19 Annual Leave

* Career Progression

* AIA Insurance Coverage

* Salary Increment every year

* Visa paper work and relocation expenses will be handled by the company.