• Provide excellent customer service and support via telephone, email, and chat.
• Address customer inquiries and resolve issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Assist in training new staff on customer service protocols and procedures.
• Collaborate with other departments to address customer needs and improve service delivery.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication skills, problem-solving abilities, and a customer-oriented mindset
• Responsibilities and Duties: Ability to handle multiple tasks in a fast-paced environment
• Qualities and Traits: Patience, empathy, and a positive attitude towards customer service