Description

• Assist customers with inquiries and provide solutions in a timely manner.
• Handle customer complaints and resolve issues efficiently.
• Maintain records of customer interactions in the database.
• Collaborate with team members to improve customer service strategies.
• Provide feedback on product usage and suggest improvements.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 1–3 years of experience in customer service or related roles.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and proactive in problem-solving.
• Responsibilities and Duties: Ability to work in a dynamic environment and follow established procedures.