About the role

As a full-time Customer Service Executive, you will play a crucial role in delivering exceptional customer experiences and ensuring customer satisfaction.

What you'll be doing

• Provide responsive and professional customer support through various communication channels, including phone, fax, email, and chat
• Respond to customer inquiries, concerns, and complaints in a timely and effective manner
• Assist customers with product information, order processing, and problem resolution
• Follow up and ensure payment collection is on time
• Collaborate with cross-functional teams to address customer needs and ensure a seamless customer journey
• Maintain accurate records and documentation of customer interactions
• Continuously identify opportunities to enhance customer service processes and improve customer satisfaction
• Manage mini warehouse.

What we're looking for

• Proven experience in a customer service or call center environment, preferably in the Call Centre & Customer Service industry
• Able to speak in Mandarin as you are required to liase with Mandarin speaking customers is an added advantage.
• Excellent communication and interpersonal skills, with the ability to build rapport and empathies with customers
• Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
• Proficient in using various customer service tools and technologies
• Ability to work effectively in a team environment and collaborate with cross-functional colleagues
• Commitment to delivering outstanding customer service and exceeding customer expectations
• Computer literate

What we offer

We are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Flexible working hours
• Five (5) days work week
• Commission
• Comprehensive health and medical insurance coverage
• Opportunities for career development and professional growth
• Birthday Leave
• Optical
• Dental
• Medical check-up