Senior Sales & Customer Support Executive
Agensi Pekerjaan Derasniaga Sdn Bhd
This job is open to Malaysian
Job Description
- Act as the main point of contact for urgent breakdowns, complaints, and after-sales service issues from dealers, fleet owners, and corporate clients
- Manage high-pressure breakdown situations, including school buses, fleet vehicles, and commercial transport units
- Coordinate nationwide towing operations, ensuring fast dispatch, follow-up, and reporting
- Troubleshoot mechanical, electrical, and warranty-related issues with workshops and technicians
- Act as the communication bridge between dealers, workshops, QC, production, engineering, and management teams
- Manage after-sales service level agreements (SLAs) to ensure quick response and case resolution
- Track case history and analyse recurring issues to support product and service improvements
- Support technical campaigns, recalls, field fixes, and major service initiatives
- Prepare weekly reports on high-severity cases, downtime, root causes, and corrective actions
- Build and maintain strong relationships with dealers and fleet clients to maintain customer confidence and service quality
Leong Wai Shan
HR ManagerAgensi Pekerjaan Derasniaga Sdn Bhd
Active within three days
Working Location
Shah Alam, Selangor, Malaysia
Posted on 22 May 2026
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