Customer Service Representative
GFL Metro Communities Inc
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Paid Holidays, Philhealth, SSS/GSIS
Time Off & Leave
Sick Leave, Vacation Leave
- Attends to and responds to clients’ inquiries, problems, complaints and other concerns promptly and courteously and ensures that such concerns are resolved and/or properly addressed to department or person/s concerned immediately.
- Disseminates correct information and circulars to clients on project developments, updates and status of their units and other concerns (e.g. construction/progress updates and completion, walk through and turnover schedules, etc.)
- Keeps daily systematic records of clients’ interactions and transactions stating the complete details and/or nature of inquiry (problems/complaints/comments) and the actions taken to resolve such issue/s.
- Informs the Customer Service Supervisor or the Customer Service Manager or the concerned department regarding client’s special requests and concerns (if any).
- Assists in offering Bank Financing to clients with balance in payments.
- Monitors and prepares clients’ pertinent and complete requirements for walkthrough and turnover and schedules their walkthrough and turnover dates.
- Assists the clients during the actual walkthroughs and turnover of units.
- Monitors the process and transfer of clients’ individual Certificate of Condominium Title (CCT).
- Reports directly to the Customer Service Supervisor.
- Other duties that may be assigned from time to time or as needed.
Zarine Yvette Zacarias
HR Assistant - Recruiter GFL Metro Communities Inc
Active within three days
Working Location
Golden Forum Land Metro Communities Inc.. 3rd Floor Forum South Global Building 7th Avenue, Corner Federacion Dr, Taguig, 1634, Philippines
Posted on 14 Jul 2026
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GFL Metro Communities Inc
Unfinanced / Angel
101-500 Employees
Real Estate & Property Management
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