Key Responsibilities

1) Strategic Advisory, Discovery & Solution Design

• Lead discovery workshops to map business needs into scalable ERP solutions.
• Conduct process walkthroughs / CRP sessions to validate solution direction with stakeholders and ensure alignment to business goals.
• Perform Gap-Fit analysis to balance standard ERP capabilities with necessary customisations and integrations.
• Translate business requirements into clear, practical solution designs that can be executed by functional and technical teams.

2) Documentation, Functional Design & Configuration Leadership

• Own the documentation lifecycle and quality of key deliverables (e.g., BRD, FDD, Solution Blueprint, functional specifications) to support stakeholder clarity and sign-off.
• Lead configuration workshops and oversee system setup across modules to ensure the solution is workable, consistent, and aligned to target processes.
• Collaborate with Technical Consultants to ensure scripts, workflows, reports, and integrations meet functional intent and governance expectations.
• Ensure traceability across requirements, design decisions, configuration, and delivered outcomes.

3) Quality Assurance, UAT Governance & Delivery Leadership

• Define testing strategy and governance, including UAT scenarios, defect triage, prioritisation, resolution protocols, and closure discipline.
• Drive end-to-end testing execution (SIT/UAT) andensure issues are tracked, resolved, and communicated clearly.
• Mentor junior and mid-level consultants, delegate effectively, and uplift delivery standards through coaching and structured review.
• Act as the primary escalation point for functional issues; manage stakeholder expectations, delivery risks, and project trade-offs.

4) Data Strategy, Cutover, Go-Live & Hypercare

• Guide clients on data migration approach, including data cleansing, mapping, validation, and reconciliation of master and transactional data.
• Lead cutover planning and go-live readiness activities, ensuring clear roles, checklists, and contingency plans.
• Provide hypercare support post go-live to stabilise operations and drive user adoption.