- Welcome guests warmly and assist with check-in and check-out procedures.

- Handle guest inquiries, complaints, and requests promptly and professionally.

- Provide information about hotel facilities, services, and local attractions.

- Manage room reservations, cancellations, and modifications.

- Maintain accurate records of guest information and billing.

- Coordinate with housekeeping and other departments to ensure smooth operations.

- Answer phone calls and emails courteously and efficiently.

- Process payments, issue receipts, and manage cash/credit transactions.

- Ensure the front desk area is tidy, organized, and presentable.

- Assist in training new front office staff when required.

- Report any maintenance or safety issues to the relevant department.