Housekeeping Supervisor Rooms

Responsibilities

• Inspect all guest rooms, including vacant, arrival-ready, and occupied rooms, to ensure they meet the hotel's highest standards of cleanliness, presentation, and functionality before releasing themfor sale or continued in-house guest use.
• To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
• To prepare and issue room status report to room attendant.
• To report and follow up on repair and maintenance.
• To document all daily activities and events such as guest complaints in the logbook.
• To attend to guest requests and complaints. Takes corrective action.
• To assist in the inventory of guestroom linen.
• Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss.
• Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.
• Collects, check room attendant’s reports and keys for submission to coordinator.
• Reports and hands over any items left by guests to Lost & Found in-charge.
• Maintains high standards of cleanliness of all guest and service elevators.
• Maintain and daily check on room attendant pantry and trolley cleanliness and defects
• To check on the standard of "Turn down services" and ensure team follow to the turndown process
• To liaise closely with Front Office regarding guest room status
• To liaise with Front Office regarding VIP arrival, group arrival
• To report for duty punctually, wearing the correct uniform and name badge at all times.
• To always provide a courteous and professional service to guest
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
• To report on adverse guest comment as and when required.
• To report and record stain,lost and damaged items in the logbook and to manager on duty
• To log daily events in the logbook/hand over and follow up on previous information reported by outgoing supervisor daily.
• To prepare duty rosters of room attendants.
• To replenish guest supplies and cleaning requirements weekly.
• To make requisition of chemicals supplies.

Job Requirements

A focused and motivated Housekeeping Supervisor – Rooms who brings passion, integrity, and a strong sense of individuality to the role. Person that demonstrate creativity, leadership, and a continuous drive for improvement in maintaining the highest standards of

cleanliness and guest satisfaction.  

• Diploma or certificate in hospitality management or a related field is preferred.
• Minimum 2–3 years of experience in a housekeeping role, with at least 1 year in a supervisory position within a luxury hotel or resort.
• Proficiency in hotel systems, including Property Management Systems (PMS) and housekeeping software (e.g., Opera, HotSOS, Knowcross).