ROLE: Native Japanese - Customer Service

NOTE: Spouse Visa or PR required due to early joining date

Location: Cyberjaya, Malaysia

Salary: RM 9,000 + RM300 (KPI)

Project: Collections - Travel Project

Language: Japanese + English (B2)

Joining date: 26th March 2026

Work Hour: 5 days work and 2 days off , Rotational Shift.

Headcounts: 4

Education: Bachelor Degree

Job scope: Handle Voice Operation and also chats and email, minimum of 6 month BPO Customer service experience.

Job Summary

We are hiring a Japanese Customer Service Representative to support a Travel Project with a focus on collections and payment follow-ups. This role is for someone who can communicate clearly.

If you are good with people this one’s for you.

Key Responsibilities

* Handle inbound and outbound customer interactions in Japanese (calls, emails, chats).

* Resolve disputes and complaints professionally while maintaining customer trust.

* Update customer records, payment statuses, and case notes accurately in the system.

* Work closely with internal teams to resolve escalations and complex cases.

* Ensure full compliance with company policies and data protection standards.

Requirements

* Good working knowledge of Japanese & English (written and spoken).

* Experience in customer service, collections, travel support is a strong advantage.

* Strong communication skills — polite but firm when needed.

* Comfortable discussing payments, delays, and resolutions.

* Basic computer skills and ability to work with CRM/tools.

* Ability to handle pressure and maintain professionalism at all times.

Benefits:

* 19 Annual Leave

* Career Progression

* AIA Insurance Coverage

* Salary Increment every year