Job Title: PMO & Strategic Communications Specialist

Role Overview

The PMO & Strategic Communications Specialist is responsible for establishing and governing project management frameworks while driving strategic communications and engagement initiatives for IDT Services & Technology Delivery.

Key Responsibilities

Project Management Office (PMO) Governance

• Establish and govern the Project Management Framework for IDT Services & Technology Delivery.
• Monitor and track project progress against defined workplans, milestones, and timelines.
• Develop standardized reporting templates and define reporting cadence.
• Prepare and present periodic status reports to evaluate and communicate project performance.
• Support and oversee high-priority global projects and initiatives tracking.
• Create monthly dashboards and reports for leadership review.
• Govern and standardize tools, templates, and reporting mechanisms across teams.
• Identify and implement opportunities to enhance project management effectiveness.

Strategic Communications & Engagement

• Establish and govern the Communications and Engagement Framework.
• Develop and drive Organizational Change Management (OCM) plans for strategic initiatives.
• Create high-quality communication materials aligned with branding and visual identity guidelines.

Support executive communications including:

• C-level presentations
• Board-level decks
• Townhalls and leadership engagements
• Newsletters and publication materials
• SharePoint content and internal communication platforms
• Collaborate closely with leadership teams and functional heads to ensure timely and accurate communication.
• Manage and enhance communication channels to drive engagement across teams and hubs.
• Maintain and evolve branding and identity standards for IDT Services & Technology Delivery.
• Identify and implement improvements in communication strategies and engagement practices.

Stakeholder Management & Leadership Support

• Act as the primary point of contact for PMO and Strategic Communications.
• Partner with global and regional leadership teams to align communication strategies.
• Coordinate strategic presentations, business cases, and engagement materials.
• Support cross-functional teams and global hubs with PMO and communication needs.

Required Skills & Competencies

• Strong Project Management and PMO governance expertise
• Excellent communication, storytelling, and stakeholder management skills
• Advanced data visualization and reporting capabilities
• High attention to detail and organizational skills

Technical & Creative Skills

• Power BI – dashboard creation and reporting
• Microsoft Excel –data tracking, and reporting
• Microsoft PowerPoint – executive presentations and storytelling
• Storyboarding – structuring impactful communication narratives
• Canva – visual content (vidoes) creation and branding alignment
• Familiarity with SharePoint and collaboration tools

Preferred Qualifications

• Experience in PMO, Strategic Communications, or similar roles
• Exposure to global/matrix organizations
• Experience working with senior leadership and executive stakeholders