Job Title: Recruitment Supervisor (US RPO)

Work Arrangement: Onsite

Location: BGC, Taguig

Employment Type: Full-time

Salary: Up to Php76,000

Work Shift: Night Shift (11 PM – 8 AM, may adjust based on US time zones)

Recruitment Process: Online Application Only

About the Role:

The Recruitment Supervisor (US RPO) will lead a team of associates supporting job seekers and employers in the hiring process. This role ensures team targets are met, coaches staff to achieve performance goals, and participates in day-to-day recruitment operations when needed. The ideal candidate is an experienced leader with strong operational skills, a US RPO background, and the ability to drive team performance in a fast-paced environment.

Key Responsibilities:

Team Leadership

● Lead, coach, and manage a team of associates.

● Set and monitor KPIs to ensure performance goals are achieved.

● Review team performance and provide feedback and guidance.

● Manage schedules and allocate resources effectively.

Operations & Process Management

● Oversee daily operations related to job seeker and employer engagement.

● Track team metrics, identify process gaps, and propose scalable solutions.

● Provide escalation support for complex or sensitive issues.

● Step in to drive recruitment efforts as needed to meet hiring goals.

Job Seeker & Employer Engagement

● Guide the team in reviewing candidate profiles and matching them to suitable opportunities.

● Support candidate readiness through resume reviews and coaching.

● Coordinate high-volume interview scheduling and candidate pipelines.

● Build and maintain strong relationships with employers and job seekers.

Required Qualifications:

● Minimum of 3 years’ experience in contact center or recruitment operations, with at least 1 year in a team lead or supervisory role.

● Strong leadership, coaching, and team management skills.

● Proven ability to manage workflows, priorities, and schedules.

● Excellent spoken and written English communication skills.

● Ability to work US night shift hours.

● Proficient in using multiple tools and systems to manage recruitment processes.

● Comfortable making multiple outbound calls for job coordination purposes.

Preferred Qualifications:

● Experience in US-based RPO or high-volume recruitment.

● Familiarity with recruitment CRM or ATS tools.

● Experience in scaling teams or contributing to startup operations.

● Passion for coaching and enabling career growth.

● Strong background in customer support or sales with proven KPI achievement.

● Experience managing high-performing teams (10+ members) in fast-paced environments.

● Ability to influence outcomes through sales, persuasion, and problem-solving mindset.