The Manager in Training (MIT) / Manager (MGR) will learn to manages the delivery of the customer promise through financial controls, operations, direction of team member, customer service and compliance within the scope of an assigned shift. The Manager in Training has full accountability for restaurant operations during assigned shift when restaurant management is not present.

MIT Responsibilities

• Leads Shift Operations: Directs efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines.
• Leads Customer Promise Delivery: Motivates team members to do what it takes to exceed customer expectations with food and friendly service in clean surroundings while consistently adhering to quality, service, cleanliness standards during every shift.
• Builds Team Member Talent: Supervises Team Member during shift and trains team members on each of the workstations as needed; builds basic understanding of employment law and Shake Shack employee policies and procedures.
• Assists with Profit and Loss Management: Follows cash control/security procedures and helps to maintain inventory and manage labor costs.
• Ensures Compliance: Assists the restaurant management in the compliance of government regulations/employment law, food safety, National Security, operations and shake shack policies and procedures relating to all restaurant activities across all shifts.
• Assist in ad-hoc assignment and other related tasks, as and when assigned.

QUALIFICATIONS

• Minimum 2-5 years of restaurant management experience
• Demonstrated leadership skills with a minimum of six (6) months of excellent performance standards with a QSR restaurant or a comparable work record in a restaurant or in the retail/hospitality industry is preferred.
• Diploma or equivalent, with tertiary education preferred.
• Understanding Food Safety certified according to local jurisdiction
• Must successfully pass a mandatory background check
• Able to communicate effectively in both written and verbal communication
• Able to effectively problem solve
• Able to manage peers
• Proficient math skills and window-based computer literacy.