The Retail Sales Assistant is responsible for providing excellent customer service, driving in-store sales, maintaining product presentation, and supporting daily retail operations. This role is ideal for someone who enjoys sales, fitness or martial arts culture, and working in a fast-paced startup environment with growth opportunities.

Key Roles & Responsibilities

1. Sales & Customer Experience

• Greet customers warmly and assist them with product selection and sizing.
• Understand customer needs and recommend suitable martial arts and fitness products.
• Actively promote new arrivals, promotions, and best-selling items.
• Upsell and cross-sell products to maximize transaction value.
• Ensure every customer leaves with a positive and memorable experience.

2. Product Knowledge & Brand Representation

• Learn and maintain strong knowledge of Everstrong products and their features.
• Communicate product benefits confidently and accurately.
• Represent the Everstrong brand professionally in appearance, behavior, and communication.

3. Store Operations

• Operate the POS system and handle cash, card, and e-wallet transactions accurately.
• Issue receipts, manage refunds or exchanges according to company policy.
• Assist in stock receiving, labeling, shelving, and inventory checks.
• Keep the store clean, organized, and visually appealing at all times.

4. Inventory & Merchandising Support

• Replenish shelves and ensure correct product display.
• Monitor stock levels and inform the supervisor of low-stock items.
• Assist in stock counts and basic inventory reporting.

5. Team & Startup Support

• Support other team members during peak hours or promotions.
• Assist in store events, product launches, and sales campaigns.
• Carry out ad-hoc duties as assigned by the Store Supervisor or Management.