Type : Permanent

Salary: RM3000 – RM4500

Working days: Monday – Sunday (5 days working, 2 days off – rotate)

Working hours: Monday – Saturday – 8:30a.m – 6p.m / Sunday – 10a.m – 5p.m

Job Responsibilities:

• Lead Conversion & Consultations:
• Engage with potential patients via phone, email, walk-ins, and digital platforms.
• Educate prospective patients about procedures, and benefits.
• Conduct initial patient consultations and suitability assessments (non-clinical).
• Follow up on leads and convert inquiries into booked procedures.

Customer Experience:

• Provide outstanding service throughout the patient journey.
• Coordinate with clinical staff to ensure timely scheduling and information flow.
• Address patient concerns and objections with empathy and factual clarity.
• Maintain patient records and track progress from inquiry to post-surgery follow-up.

Sales Performance:

• Meet and exceed monthly conversion targets and KPIs.
• Maintain accurate and timely reporting of sales metrics.
• Collaborate with the marketing team to refine campaigns based on lead quality and patient feedback.

Operational Support:

• Assist with clinic events, open days, and promotional activities.
• Ensure patient-facing materials are up to date and in line with branding.
• Stay informed on the latest technology and techniques.

Qualifications & Requirements:

• Proven experience in a sales or patient care consultant role, preferably in healthcare, optical, or medical aesthetics.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a compassionate and ethical approach.
• High attention to detail and ability to handle confidential information.
• Comfortable working in a target-driven environment.
• Proficiency in CRM systems and Microsoft Office.