Service Technician

Responsibilities

• Provide on field technical assistance and service all small items, massage chairs, fitness products and other health related products.
• Make appointment with customers and arrange doorstep technical / customer service
• Respond promptly and address all customers’ cases within stipulated working days upon receiving the service request
• Conduct QC test on products and trouble shooting
• Work closely with customer care team, to ensure customer satisfaction

Job Requirements

• Possess at least a Diploma in Mechanical, Electrical or Electronic Engineering, preferable with a valid A0 Chargeman certificate.
• Candidates with at least two (2) years of working experience relating to outdoor servicing or Quality Control are encouraged to apply.
• Possess a valid driving license and willing to travel. Those with GDL license would be advantages.
• Mature, well organized with excellent customer service skills.
• Good command of both oral and written English and Bahasa Malaysia.
• Fresh graduates are encouraged to apply.
• Able to start work in short notice

Additional notes:

• Technician for Klang Valley has to report work in Distribution & Service Center at Telok Gong, Port Klang, while Technician from outstation will have to report to center regularly as per instruction from the Department Head.
• Basic salary + Productivity based remuneration package.
• Insurance, medical, dental benefit
• Overtime claim