Job Title: Seasonal Customer Service Representative (Voice – Retail Account)

Work Setup: Onsite

Location: Alphaland Makati, Marikina, and Sta. Mesa

Salary Offer: ₱20,000/month

Job Description:

The Seasonal CSR will handle inbound calls from customers for a retail account. Main responsibilities include assisting customers with product inquiries, order status, returns, exchanges, and general service concerns. The role requires clear communication, patience, and the ability to deliver excellent customer experience throughout the peak retail season.

Responsibilities:

• Answer inbound calls from customers regarding retail-related concerns

• Provide accurate information on products and services

• Assist with order tracking, returns, and refund requests

• Ensure customer satisfaction on every interaction

• Follow account-specific processes and guidelines

• Maintain professionalism and strong customer service standards

Qualifications:

• Senior High School graduate or higher

• With or without BPO experience

• Good English communication skills

• Can work in shifting schedules including weekends and holidays

• Willing to work onsite in Alphaland Makati

• Can start ASAP

Hiring Process:

• Initial phone screening

• 2 Onsite Assessments

• No final interview required