Shop Manager

The Store Manager is responsible for the overall operational success of the outlet. The primary focus is to bridge the gap between high-level business goals and daily execution, ensuring profitability through meticulous cost control, team peak performance, and an uncompromising commitment to customer satisfaction.

Job Description

1. Strategic Target Deconstruction

• KPI Alignment: Translate monthly and annual sales/profit targets into actionable daily operational plans.
• Performance Tracking: Monitor daily sales trends and implement immediate corrective actions to ensure all financial milestones are met.

2. Process Optimization & Cost Management

• Cost of Goods Sold (COGS) Control: Oversee inventory procurement and management to minimize wastage, prevent shrinkage, and maintain optimal stock levels.
• Labor Efficiency: Analyze footfall patterns to optimize staff scheduling, ensuring high service standards while maintaining lean labor costs.
• Operational Excellence: Continuously audit and refine Standard Operating Procedures (SOPs) to eliminate bottlenecks and enhance overall productivity.

3. Talent Development & Leadership

• Training Framework: Implement and iterate robust training modules to accelerate the onboarding process and elevate the technical skills of the team.
• Culture & Retention: Foster a high-performance culture based on accountability and teamwork, identifying and grooming high-potential staff for future leadership roles.

4. Quality Assurance & Customer Experience

• Customer Satisfaction (CSAT): Maintain a feedback loop to monitor customer sentiment and resolve grievances with a "solution-first" approach.
• QSC Standards: Ensure the highest levels of Quality, Service, and Cleanliness are consistently met, protecting the brand’s reputation and driving repeat patronage.

Requirement：

• Malaysian Only
• At least 3 years of experience in an F&B Management role
• Able to Speak Mandarin and English or Bahasa
• Has Own Transport and Driving License
• Strong optimize and monitor Cost
• Strong Customer Relationship Management Skill
• Detail-oriented with a focus on maintaining high standar