Medical Receptionist

Job Responsibilities:

• Answer incoming calls and respond to patient enquiries professionally.
• Handle appointment bookings, cancellations, and rescheduling requests.
• Conduct appointment reminder calls and advise patients of cancellation policies.
• Monitor voicemail messages and action patient requests promptly.
• Transfer new patient information from HotDoc into Best Practice.
• Maintain accurate patient records, notes, and daily administrative updates.

Must Haves:

• Previous experience in a medical reception, healthcare administration, or customer service role.
• Strong verbal and written English communication skills.
• Experience using Best Practice and HotDoc.
• Excellent organizational skills with strong attention to detail.
• Ability to handle confidential patient information professionally.
• Experience using Microsoft Office, email systems, and cloud-based software.

Nice To Haves:

• Minimum 2–3 years administration or reception experience.
• Previous healthcare or medical industry experience highly regarded.
• Understanding of patient confidentiality and privacy requirements.