Job Title: Aftersales Support & Admin Assistant

Location: Remote Type / Home Based

Company: ProSmart Estate Inc.

Sector: Real Estate & Property Management

About the Role

We are a premier Property Management firm overseeing a diverse portfolio of condominium units across Makati. We are looking for a dedicated Aftersales Support & Admin Assistant to be the primary point of contact for our tenants. Your goal is to ensure a seamless living experience by managing requests, coordinating maintenance, and maintaining meticulous digital records.

Key Responsibilities

• Tenant Relations: Act as the first point of contact for all tenant concerns and requests; respond promptly and professionally via email and messaging platforms.
• Issue Tracking: Accurately record and report all tenant issues, ensuring no request goes unresolved.
• Maintenance Coordination: Develop, update, and oversee maintenance schedules and routine unit inspections.
• Digital Administration: Create, organize, and manage essential paperwork and documentation using online tools.
• Inbox Management: Monitor and respond to high volumes of emails, ensuring clear communication between tenants, owners, and service providers.

Job Requirements

• Excellent Communication Skills: Ability to relay information clearly and empathetically to tenants and stakeholders.
• Proactive Mindset: Don’t just wait for problems; anticipate needs and stay ahead of maintenance schedules.
• Resilience: Ability to work under pressure and handle tenant concerns with a calm, professional demeanor.
• Flexibility: Willingness to adapt to changing priorities in a fast-paced property management environment.
• Tech-Savvy: Proficient in managing "paperwork" online (Google Workspace/MS Office) and navigating email platforms.

For Interested Candidates, Please send us your Resume.

Thank you.