Supervise Staff:

• Oversee and lead a team of arcade attendants, ensuring they perform their duties effectively and in a customer-friendly manner.
• Provide ongoing training to staff on proper arcade procedures, safety protocols, and customer service practices.
• Schedule shifts and manage staff attendance, ensuring adequate coverage for peak hours and special events.
• Conduct regular performance reviews, offering feedback and guidance to improve team performance.

Customer Service:

• Ensure all customers receive high-quality service and have a positive experience.
• Address customer inquiries, concerns, and complaints in a professional and efficient manner.
• Foster a welcoming, fun, and safe environment for all guests.
• Assist in organizing and managing special events, tournaments, or promotions for customers.

Monitor Arcade Operations:

• Oversee the operation and maintenance of arcade machines, ensuring they are in good working condition.
• Troubleshoot minor issues with arcade equipment and escalate major issues to the manager or maintenance team.
• Ensure the arcade area is clean, organized, and well-maintained throughout the day.
• Ensure that tokens, tickets, or credits are dispensed properly and machines are adequately stocked.

Health & Safety Compliance:

• Ensure the arcade environment complies with local health and safety regulations.
• Conduct regular inspections of the arcade floor, identifying any safety hazards and addressing them promptly.
• Ensure staff are trained in emergency procedures, including fire safety, first aid, and evacuations.

Cash Handling and Inventory:

• Assist in managing cash registers and handle financial transactions, including ticket sales and arcade game tokens or cards.
• Maintain accurate records of cash flow and report discrepancies to the Arcade Manager.
• Help with inventory control, including restocking merchandise, tokens, and arcade supplies.

Maintain Equipment and Facility:

• Monitor the condition of arcade machines and report any issues that require maintenance or repair.
• Coordinate with maintenance teams to resolve major mechanical problems or breakdowns.
• Ensure the arcade’s facilities (restrooms, seating areas, etc.) are kept clean and in good working order.

Support Management:

• Assist the Arcade Manager with daily tasks, including planning promotions and events.
• Implement company policies and ensure staff adherence to rules and procedures.
• Step in to manage operations in the absence of the Arcade Manager.

Reporting and Administrative Duties:

• Prepare reports on arcade performance, including attendance, revenue, and customer feedback.
• Help monitor operational costs and suggest improvements for increased efficiency.
• Assist in preparing daily opening and closing procedures, including securing cash and assets.

• At least college level
• Amenable to work in Greenhills San Juan
• Amenable for shifting schedule