Call Center Agent
Metacom Careers
Job Description
Benefits
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Job Training
Description
- Answer customer inquiries via phone and email.
- Address customer inquiries, resolve issues, and maintain service quality.
- Provide information about products and services.
- Resolve customer complaints and issues promptly.
- Maintain accurate customer records.
- Follow company policies and procedures.
- Work collaboratively in a team environment.
- Meet performance metrics and goals.
Requirements
- Educational Qualifications: Bachelor’s degree in any field is required.
- Experience Level: Fresh graduates or students who are eager to learn.
- Skills and Competencies: Proficiency in the English language, excellent customer service skills, and call center experience are essential.
- Working Conditions: Office environment with standard hours; may involve shift work.
- Qualities and Traits: Strong communication skills, patience, and a positive attitude are vital.
Eduard Lagman
HR OfficerMetacom Careers
High response rate
Working Location
3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines
Posted on 03 June 2025
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