Description

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Assist customers with product/service information and help resolve their issues.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback on the efficiency of the customer service process.
• Collaborate with team members to enhance customer satisfaction and service quality.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Entry-level (0-2 years).
• Skills and Competencies: Strong command of the English language, customer service oriented, problem-solving capabilities, strong work ethic, interpersonal skills, and familiarity with call center operations.
• Qualities and Traits: Excellent communication skills, ability to handle stressful situations, and a positive attitude towards customer interactions.