Key Responsibilities

• Handle inbound and outbound calls, chats, or emails from customers regarding online medicine orders
• Provide real-time status updates on placed, processed, shipped, and delivered orders
• Assist customers in placing medicine orders through the online application
• Guide customers on app navigation, account setup, and order tracking
• Verify prescriptions and ensure complete and accurate order information
• Coordinate with pharmacy, logistics, and delivery teams to resolve order issues
• Address concerns related to delays, cancellations, or incorrect orders
• Document all interactions accurately in the system following company protocols
• Maintain compliance with data privacy and healthcare regulations
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Qualifications

• At least 6 months to one years of call center or customer service experience

in international account

• Experience supporting online pharmacy, healthcare, or e-commerce applications is an advantage
• Strong verbal and written communication skills
• Familiarity with mobile apps and online ordering systems
• Customer-focused with strong problem-solving skills
• Ability to work in a fast-paced environment