Description

• Provide timely and accurate responses to customer inquiries via chat.
• Assist customers with troubleshooting and resolving issues with products or services.
• Maintain a high level of customer satisfaction through effective communication.
• Document and track customer interactions using CRM software.
• Collaborate with team members to improve support processes and deliver quality service.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: Fresh Graduate or at least 6 months bpo of experience in customer support.
• Skills and Competencies: Strong verbal and written communication skills.
• Qualities and Traits: Empathetic, patient, and adaptable.
• Working Conditions: Ability to work in a fast-paced and dynamic environment.
• Responsibilities and Duties: Willingness to learn and develop professional skills.