Duties and Responsibilities:

• Manage complex data conversions from multiple legacy systems into cloud MSSQL Databases
• Supporting customers with troubleshooting of technically complex issues
• Log, monitor and manage customers’ incidents, requests and tasks to ensure that Service Level Agreement targets are met.
• Determine the nature of incidents, requests and tasks, and delegate, priorities' and Allocate to the relevant support team if unable to resolve.
• Provide 'Incident Ownership' from point of logging to resolution
• Providing support for software installation and configuration
• Diagnose, document and communicate complex product bugs and feature requests