• Draft and implement compliance policies and procedures, and monitor their application across relevant departments. • Review, approve, and/or monitor client-facing communications (including customer support, marketing, and affiliate websites). • Stay up to date on legislative and regulatory changes, and provide summarized reports to the Head of Compliance. • Conduct internal compliance audits, and report findings and corrective recommendations to the Head of Compliance. • Assist with or oversee the resolution of client complaints. • Manage and supervise a team of call monitoring officers. • Support call monitoring officers in identifying deficiencies or misconduct that violate company standards and regulatory requirements. • Monitor calls on a daily basis. • Review communication monitoring reports and present findings to the Head of Compliance. • Perform additional compliance-related tasks as requested by the Head of Compliance.