We are seeking a dedicated and detail-oriented Collections Officer to join our team. The Collections Officer will be responsible for managing and collecting outstanding accounts receivable from clients and customers. This role requires excellent communication skills, a proactive approach, and the ability to handle difficult situations professionally.

• Account Management: Monitor assigned accounts to identify outstanding debts and follow up on overdue payments.
• Customer Communication: Contact customers via phone, email, and letters to remind them of outstanding invoices and negotiate payment plans if necessary.
• Payment Processing: Record and process incoming payments, ensuring accurate and timely updating of account information.
• Dispute Resolution: Address and resolve any discrepancies or disputes related to billing and payments.
• Record Keeping: Maintain accurate records of all collection activities and transactions, including communications with customers.
• Reporting: Prepare and present regular reports on the status of collections and outstanding accounts to management.
• Compliance: Ensure all collection activities comply with relevant laws and regulations, as well as company policies.

Education: High school diploma or equivalent; additional qualifications in finance or accounting are a plus.

Experience: Proven experience in collections, accounts receivable, or a similar role.

Skills:

• Strong communication and interpersonal skills.
• Ability to handle difficult conversations and negotiate payment arrangements.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office and familiarity with accounting software.

Attributes:

• Attention to detail and a high level of accuracy.
• Proactive and self-motivated with a strong sense of responsibility.
• Ability to work independently and as part of a team.

Working Conditions:

• This is a full-time position, typically 40 hours per week.
• Office environment with occasional opportunities for remote work.

Why Join Us:

• Opportunity to work with a dynamic and supportive team.
• Competitive salary and benefits package.
• Professional growth and development opportunities.

If you are a results-driven individual with a knack for problem-solving and a passion for finance, we encourage you to apply for this exciting opportunity.