Customer Service Representative
UNIX Surplus OPC
Job Description
Description
- Respond promptly to customer inquiries via [phone, email, chat, etc.].
- Provide accurate, valid, and complete information using the right methods/tools.
- Resolve customer complaints by determining the cause, offering solutions, and following up to ensure resolution.
- Maintain a positive and professional attitude toward customers at all times.
- Collaborate with internal teams to address customer concerns and improve processes.
- Keep records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate channels.
- Stay updated on company products, services, and policies.
Requirements
- 2 years of experience in customer support or a related field.
- IT background and good in identifying hardware is a plus.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and multitasking abilities.
- Patience, empathy, and the ability to remain calm under pressure.
- Proficiency with Google Sheet and Microsoft Excel
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Language requirement, English.
Vir Ma
HR ManagerUNIX Surplus OPC
Active within three days
Working Location
Mezzanine Floor, Karpentrade Building, Km 2 Gen MacArthur Highway, Matina, Davao City, 8000 Davao del Sur, Philippines
Posted on 26 July 2025
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