Customer Service Representative
Miranda HR
Job Description
Benefits
Employee Recognition and Rewards
Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance
Professional Development
Job Training
- Handle inbound and outbound calls, emails, or chats to assist customers with inquiries and concerns.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues efficiently while ensuring a positive customer experience.
- Escalate complex concerns to higher-level support when necessary.
- Maintain professionalism, empathy, and courtesy in every customer interaction.
- Document customer interactions and transactions accurately in the system.
- Meet performance metrics such as response time, quality, and customer satisfaction.
Reena-Lyn Cruz
HR OfficerMiranda HR
Active today
Working Location
0000, SM Cyber Makati One. 373 Sen. Gil J. Puyat Ave, Makati City, 1209 Metro Manila, Philippines
Posted on 17 September 2025
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