Description

• Handle incoming calls related to collections and payment inquiries.
• Effectively communicate with customers regarding their account status and payment options.
• Assist customers in resolving disputes and providing solutions to their concerns.
• Maintain accurate and up-to-date records of customer interactions and payment agreements.
• Develop a good understanding of the company’s products and services to address customer needs efficiently.

Requirements

• Educational Qualifications: High school diploma or equivalent.
• Experience Level: 6 months BPO
• Skills and Competencies: Strong communication and problem-solving skills.
• Responsibilities and Duties: Ability to work under pressure and manage time effectively.
• Qualities and Traits: Customer-focused attitude with a willingness to learn.