Description

• Assist customers with inquiries and provide support via various communication channels.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve customer satisfaction and service quality.
• Stay updated on product knowledge and company policies to provide accurate information.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or 0–2 years of experience in a customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Working Conditions: Office environment with flexibility for remote work options.