Responsibilities

• Interact with customers and provide them with information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns. 
• Typically handles straightforward problems/issues and refers more complex issues to senior staff. 
• Provide excellent customer service by focusing on providing a great experience. 

Qualifications

• With at least one (1) year international voice BPO experience 
• Good or above average English communications skills
• Strong customer orientation skills 
• Amenable to work onsite