Job Description

• Efficient Call Handling
• Properly log calls in the Call Log System.
• Coordination with other Business Units and branches
• Prepares and submits daily, weekly, and monthly reports
• Provides adequate information per unit
• Handles customer complaints and provides possible resolution whenever necessary
• Handle escalated customer complaints and complex issues that require in-depth problem solving.
• Facilitates bookings request and cancellations
• Manage walk-in customers and can duty at Pier site or branches.
• Handles and answers emails and social media

Qualifications:

• Graduate of any related course (Business, HRM, Hospitality, Communications, IT, Marketing, or equivalent)
• Fresh graduates or candidates with CSR/customer service experience are welcome to apply
• Strong customer-handling and problem‑solving skills
• Good English communication skills (both verbal and written)
• Proficient in basic computer applications (email, MS Office, chat tools, etc.)
• Can handle calls, emails, and social media inquiries professionally
• Ability to multitask in a fast‑paced work environment
• Willing to assist walk‑in clients and be assigned at branches or company sites
• Strong attention to detail and ability to record information accurately