• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions and issues, ensuring high levels of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service processes and resolve complex issues.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: with/without years of customer service experience preferred but not required.
• Skills and Competencies: Proficiency in English language, excellent interpersonal skills, strong technical skills.
• Qualities and Traits: Strong work ethic and a customer-oriented mindset.
• Responsibilities and Duties: Ability to multi-task and manage time efficiently in a fast-paced environment.