This role is a CS Everywhere - Work from Home setup with unlimited access to Cloudstaff Offices when you need it. CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Ability to use the office when there are Internet or power issues. Pop in and have a coffee with teammates.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries. Communicating with customers through various channels.
• Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions.
• Processing requests, forms, and applications. Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualification and requirements:

• Open to weekend coverage
• Open to work different shifts ( Morning, Mid, Nightshift) 
• Great spoken and written English
• History of working with US & AU clients preferred
• Knowledge of Zendesk or other CRM/ticket management tools is an advantage

Non-negotiable skills & requirements:

• Open to weekend coverage
• Great spoken and written English
• History of working with US & AU clients preferred
• Knowledge of Zendesk or other CRM/ticket management tools is an advantage
• Minimum 2 years’ experience in an administrative or executive support role 
• Demonstrated experience supporting finance functions (Xero preferred) 
• High computer literacy (Microsoft Office, Excel – intermediate to advanced) 
• Excellent written and verbal English communication 
• Proven ability to work independently, manage competing priorities and meet deadlines 
• Experience using Salesforce or similar CRM systems. 

PERSONALITY MATCH/SOFT SKILLS: 

•  Professional and proactive 
• Organised, with strong follow-through 
• Comfortable communicating across departments 
• Detail-focused and analytical 
• Trustworthy and reliable in managing confidential information 

Non-negotiable skills & requirements:

• Experience in financial reporting and general finance administration.
• Familiarity with Salesforce and additional CRM platforms.
• Strong problem-solving skills and a proactive approach to tasks.

Benefits and perks:

Perks & Benefits (Work From Home) : 

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment 
• Flexible leave credits which may be used for vacation, emergency and sick leaves 
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled 
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes! 
• Endless opportunities for career advancement 
• We set you up for success with a company-provided PC/Laptop and fiber internet connection 
• Tech-on-wheels Support 
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues 
• International career growth and connections 
• Unlimited cash incentives for hired referrals 
• Mental Wellness Employee Assistance program through Lifeworks 
• In-house psychiatrist available to support employees' well-being 
• Become part of the Employee Share Units program 
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc