• Provide exceptional client support via phone, email, and chat to resolve issues and answer inquiries.
• Collaborate with the technical team to troubleshoot and resolve client concerns.
• Develop and maintain knowledge base articles to empower clients and streamline support processes.
• Monitor client feedback and proactively suggest improvements to services and support processes.
• Train new team members on client support protocols and procedures.

Requirements

• Educational Qualifications: Bachelor’s degree in a related field
• Experience Level: 5–8 years of relevant experience
• Skills and Competencies: Strong communication and problem-solving skills
• Responsibilities and Duties: Ability to work independently and as part of a team
• Qualities and Traits: Detail-oriented and customer-focused