Escalations & Retention Specialist

V-Call Center Link Inc.

RM3-3.4K[Monthly]
On-site - Manila1-3 Yrs ExpDiplomaFull-time
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Job Description

Description

  • Handle critical customer escalations via voice and written channels (email/chat).
  • Investigate and resolve complaints from high-profile clients or sensitive cases.
  • Identify root causes and collaborate with internal teams to develop resolutions.
  • Ensure customer satisfaction and drive retention efforts.
  • Maintain accurate records of escalations and resolutions.

Requirements

  • At least HS or SHS Undergrad or College Graduate
  • C1 level English proficiency (both spoken and written communication
  • 2–3+ years of experience in: Customer service or customer experience roles
  • Retail operations, ideally in food and beverage
  • Handling high-level complaints or escalations
  • Experience in managing corporate/enterprise-level clients is a plus
English LanguageCustomer Service
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VCC Link Inc.

Digital Marketing V-Call Center Link Inc.

Active today

Working Location

Taguig. Taguig, Metro Manila, Philippines

Posted on 20 June 2025

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