Our client is an innovative startup revolutionizing the property management industry with cutting-edge SaaS solutions.

This is an amazing career opportunity for someone who wants to be a part of a fast-growing company.

Overall purpose and responsibilities of the role:

As a Migration specialist, you own the full process of moving clients from their previous PMS into our platform (migration and onboarding). This includes disconnecting old systems, reconnecting every property, and ensuring all units, calendars, rates, content, and integrations are mapped correctly. This goes far beyond “turning things on”: every connection must be configured, verified, and validated to prevent issues like double bookings or pricing errors. You’ll run detailed checks, troubleshoot sync issues, and ensure the migration is stable, accurate, and fully live - because nothing moves forward in the client journey until you make it happen.

Handles majority of the legwork related to data gathering, setup, configuration, and quality checks. Ensures all pre-migration requirements are completed before go-live.

Duties and Responsibilities: 

Migration Execution

• Own the full migration process from kickoff to go-live, ensuring accuracy, timelines, and zero loose ends.
• Publish and validate listings across all platforms, confirming mapping, availability, pricing, and content. 
• Connect and verify integrations with channel managers, OTAs, and third-party tools (pricing, ops, fintech, etc.).
• Run multiple migrations simultaneously, prioritizing work independently and keeping clients on track.

Technical Troubleshooting

• Investigate and resolve sync issues, incorrect mappings, missing configurations, and connectivity errors.
• Perform detailed checks to prevent double bookings, pricing mismatches, or data loss.
• Work with Product, Dev, and Support to resolve complex issues and ensure a stable environment before go-live.
• Think through the impact of every configuration change to protect data accuracy and client operations.

Cross-Team Collaboration

• Collaborate closely with the Onboarding and Support teams to ensure a smooth handover once a client is live.
• Communicate clearly with clients, keeping them accountable to timelines and next steps.
• Share insights from migrations to help improve processes and the product itself.
• Regular client communication during pre-migration (virtual meetings). No meeting during actual migration, only if needed.
• Works with Product/Dev teams only for escalations.

Process & Quality

• Maintain a high standard of accuracy by following (and improving) migration checklists and best practices.
• Document recurring issues, improvements, and edge cases to strengthen the migration workflow.
• Ensure every migration is fully validated before clients transition to onboarding.

Workload & Timelines

• Handles 1–3 migrations per week.
• Full migration cycle typically 2 weeks to 1 month (depends largely on client readiness).

Team Structure

• Works closely with the Onboarding Team.
• Team includes 2 Migration Specialists and 1 Team Lead.

Job Requirements

• 2+ years of experience in customer support or a customer-facing role, preferably in SaaS or tech environments.  
• SaaS implementation experience is not required; open to IT Support, Technical Onboarding, PMS support backgrounds.
• STR/Hospitality PMS exposure is nice-to-have, not required.
• Open to candidates with partial or full migration experience.
• Excellent communication skills, both written and verbal. 
• Ability to troubleshoot and solve technical problems with a customer-first mindset. 
• Strong attention to detail and organizational skills. 
• Self-motivated with the ability to work independently and manage time effectively. 
• Empathy and patience in handling customer concerns. 

• Technical Requirements:
• Performs basic troubleshooting; escalates to developers when needed.
• Strong Excel/Spreadsheet skills (VLOOKUP, formulas).

• Nice to Have Skills:
• Experience with STR or hospitality PMS tools (Guesty, Hostaway, Cloudbeds, Lodgify, Hostfully, Avantio, etc.).
• Experience with channel managers (Rentals United, SiteMinder, NextPax, eZee, etc.).
• Background in high-growth start-ups or fast-moving environments.
• Experience collaborating with Product, Dev, and Support teams.
• Experience with customer support platforms (e.g., Zendesk, Freshdesk) is a plus.

WORK FROM HOME - Monday to Friday – 4:00pm to 1:00am PH time (including 1 hour lunch break)